Some countries may require additional fees paid Collect on Delivery (COD). If your order does require these additional charges, they must be paid by you in order for your package to clear customs. We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. We process the refund directly to your payment card or via your Paypal account, in no more than 30 days.Īll applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).Backstage Originals is not responsible for any return packages that are lost or damaged. Please note all items must be returned via a signed-for delivery service with proof of postage. Package the item up and send it back to the brand. We will provide you with an address to return your item to.When your request has been accepted, you will be provided with a returns authorisation number. Once you have submitted your return request, it will have to be authorised by the brand.Log into your Backstage Originals account to access your order and select “Return” next to the item you would like to return.Please refer to the boutique page for details. Please note sometimes when a brand discounts their products, they may offer exchange only or items may be non returnable.Shoes returned with postage stickers on the original shoebox - please place the shoebox inside a larger packing box.Intimates including shapewear, bras, undies, tights, socks, final sale items.Returns received in damaged or worn condition.You have another 14 days to return the goods once you've told us. If you want to return something, you must tell us within 14 days of receiving the items. Where you are outside the statutory time period to return your order.Refunds can only be issued to your original payment method.Returns are processed within 5-7 business days of package receipt .All returned items must be unworn, unwashed merchandise with the tags attached.You are responsible for paying to return the item.If you want to return something, you must tell us within 14 days of receiving the items. If you are ordering a pre-order product, please see the brand’s product page for estimated shipping date. Please note that shipping rates & delivery times vary from designer to designer. Once your order has been shipped, you will receive a notification confirming your item is on it’s way to you. Then depending on the brand of your choice, the items will be printed and prepared for dispatch, please refer to product details to find out approximate lead times. As a guide, our brands confirm orders within 24 hours. When an item is ready to ship, the brand will confirm your order. Once you’ve placed an order you will receive an order notification letting you know we have received your order. When you shop with us, it’s one checkout process, no matter how many brands you buy from.Īll orders are shipped directly by the brand that designed and created it. We’re a marketplace for independent fashion brands.
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